Denmark
In 2011, as part of the Danish strategy for lifelong learning, the Danish Ministry of Education established a National Digital Counselling Centre, “eVejledning” (eGuidance), hosted by the Ministry’s National Agency for IT and Learning. The aim is to support the completion of youth education programmes and wider enrolment to tertiary education. It also provides online services as a mainstream approach and releases resources in other guidance services to young people with special needs. The eGuidance service can be reached seven days a week from morning to evening.
In addition to educational and labour market information and self-help resources, the eGuidance offers:
- Personal and individual career guidance and counselling via telephone, chat and e-mail
- Collective career guidance and counselling via webinars and live-chat
- Personal and collective career guidance and counselling via Facebook.
The design of the services and tools is based on career learning, and the career professionals providing the online services receive targeted in-house training. The long-term goal in integrating ICT in career guidance and counselling is not only to enhance the services, but also to transform career guidance and counselling services by combining and integrating different digital tools and functions. Based on the feedback on the services in general, the Ministry aims to expand the youth services and self-help tools for adults, in order to create an overall integrated career provision for all age groups in the country.
eVejledning – eGuidance
Country: Denmark
Language: Danish
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Service provider |
Danish Ministry of Education/National Agency for IT and Learning |
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Function of the ICT |
Delivery of career information and LMI Delivery of career resources Delivery of distant services Integration of the services, e.g. creation of consistent structure for online and face-to-face services |
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Target audience |
Young people Parents Teachers Career Advisors System Developers Policy Makers |
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Key features of ICT |
Core online activities available The usage of social media in career guidance and counselling Chat services and real-time distance counselling Making use of diversified media in career development activities Support for development of e-portfolios ICT in outreach strategies (tracking, engaging users, engaging employers) |
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Key features of LMI |
Using publicly available LMI databases Occupational information Interoperability with job-search engines Information on available employment opportunities across Denmark |
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Support career professionals |
Online training sessions and webinars for career practitioners Repository of national research and evaluation reports Repository of learning materials in career education |
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Support for citizens |
Materials for parents and carers on the existing career services for youth |
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Interface/relationship with existing career services |
Complements the traditional career services and promotes the allocation of resources for youth with special needs |
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Monitoring/evaluation |
The service provider monitors the volume of users, user needs, access, communication channel used and client satisfaction Focus groups and discussions with representatives of stakeholders. |
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